Legal

Privacy Policy

Last updated: May 2026

Who We Are

Frossen is an Australian business developing the FROSSEN F1 cold plunge. Our website is frossen.com.au. When we refer to "we", "us", or "Frossen" in this policy, we mean the business behind that website.

We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What We Collect

We collect personal information only when you voluntarily provide it — for example, when you join our waitlist or place a deposit. This may include:

  • Your full name
  • Your email address
  • Your city or suburb
  • Your intended use and purchase timeline (selected from options we provide)
  • Payment information when placing a deposit (processed by Stripe — we do not store card details ourselves)

We also collect basic usage data automatically when you visit our website, such as your IP address, browser type, and pages visited. This is collected via standard analytics tools.

How We Use Your Information

We use the information we collect for the following purposes:

  • To send you product updates, launch information, and early access communications you signed up for
  • To process and manage your deposit, including issuing refunds where applicable
  • To understand demand and plan our production accordingly
  • To respond to your enquiries
  • To improve our website and communications

We will not use your information for any purpose you would not reasonably expect, and we will not send you unsolicited marketing from third parties.

Third Parties

We use a small number of trusted third-party services to operate our business. These may receive your personal information as part of providing their service to us:

  • Stripe — payment processing. Stripe handles all card data. See Stripe's Privacy Policy.
  • Loops — email communications. Your name and email address are stored in Loops to send you updates. See Loops' Privacy Policy.
  • Vercel — website hosting and basic analytics.

We do not sell your personal information to any third party, ever.

Storage & Security

Your information is stored on secure servers provided by our third-party services (listed above), which are generally located overseas. We take reasonable steps to ensure these providers maintain appropriate security standards.

We implement reasonable security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

No method of transmission over the internet is 100% secure. If you have concerns about the security of your information, please contact us.

Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request that we correct inaccurate information
  • Request that we delete your information (subject to any legal obligations we may have)
  • Unsubscribe from our communications at any time using the unsubscribe link in any email
  • Request a refund of your deposit at any time by contacting us directly

To exercise any of these rights, email us at support@frossen.com.au. We will respond within a reasonable timeframe.

Cookies

Our website uses cookies and similar technologies for basic functionality and analytics. These help us understand how visitors use our site so we can improve it.

You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.